Store policies

PAYMENT

Payment types accepted are direct deposit and PayPal.

If you wish to pay by direct deposit, please email Julie at kangacreative@gmail.com for the bank account details.

You do not need a PayPal Account to pay for your items through PayPal. You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. On the right hand side of the next page you will see two options, the second one is to pay using a Credit or Debit Card without having to sign up for a PayPal account.

Payment must be made in full and have cleared before the item is shipped. Please note that it can take up to three business days for a payment to clear if paying by direct deposit, depending on which bank you are with. If you are having any issues with PayPal, please do not hesitate to contact Julie and she will assist you in any way that she can.

SHIPPING

Flat items (less than 20mm) are shipped in an envelope as a large letter. Anything larger than 20mm thick is shipped in an Australia Post prepaid satchel, either 500g or 3kg depending on the weight and size of the order. A small recycled paper label is attached to all items, and includes such information as the item details, fabrics used and washing instructions.

All items are shipped within 3 working days of your payment clearing.

Orders can be sent to countries other than Australia, please contact Julie at kangacreative@gmail.com for postage charges before completing your order.

REFUNDS & EXCHANGES

Kanga Creative cannot accept refunds or exchanges for change of mind, so please purchase carefully. Please contact Julie if there is any problem at all with the item, and we can work something out on an individual basis.

ADDITIONAL POLICIES

CUSTOM ORDERS ~ Sorry, while Bec is living overseas, we can't offer custom orders.

WHOLESALE ~ Yes, we offer wholesale! Please contact us at kangacreative@gmail.com for more info.